PRIVACY POLICY
WHO WE ARE AND IMPORTANT INFORMATION
What is the purpose of this privacy notice?
This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you use the contact form, purchase a product or service or submit a support request.
This website is not intended for children and we do not knowingly collect data relating to children.
You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Data controller(s)
Scaffold Digital Ltd is the controller and responsible for your personal data (collectively referred to as “Scaffold”, “we”, “us” or “our” in this privacy notice). Our contact details are At the offices of Cartmill Stewart & Co, 48 Bachelors Walk, Lisburn, Northern Ireland, BT28 1XN, info@scaffold.digital, 028 9252 8155. For all data matters contact the Data Protection Officer on dataprotection@scaffold.digital.
Third-party links outside of our control
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
THE PERSONAL DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows
Identity Data includes; First name, Last name, Username, Marital status, Title
Contact Data includes; Delivery address, Company name, Email address, Telephone numbers
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
If you fail to provide personal data
Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
HOW WE COLLECT YOUR PERSONAL DATA
We use different methods to collect data from and about you including through:
Directly. You may give us your Identity and Contact data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
Apply for our products or services;
Create an account on our website;
Submit a support request;
Fill out our contact form
Communicate with us via email;
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Consent – Generally we do not rely on consent as a legal basis for processing your personal data, other than in relation to sending third-party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us at dataprotection@scaffold.digital.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://scaffold.digital/cookies
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please email dataprotection@scaffold.digital.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
INTERNATIONAL TRANSFERS
Some of the servers and service providers we use to host and process your personal data are located in the Republic of Ireland, within the European Economic Area (EEA). This means that some of your personal data is transferred outside the United Kingdom.
Whenever we transfer your personal data outside the UK, we make sure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is in place:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data. Transfers to the Republic of Ireland, and to the rest of the EEA, are covered by UK adequacy regulations, which means the data continues to receive a level of protection comparable to that under UK data protection law; or
Where we use providers based outside the UK in countries not covered by UK adequacy regulations, we may use specific contracts or other appropriate safeguards approved for use in the UK which give personal data the same protection it has in the UK.
If you would like further information about the specific mechanism used by us when transferring your personal data outside the UK, please email dataprotection@scaffold.digital.
DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Your legal rights below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
YOUR LEGAL RIGHTS
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
The right to request a copy of the personal data which we hold about you;
The right to request that we correct any personal data if it is found to be inaccurate or out of date;
The right to request your personal data is erased where it is no longer necessary to retain such data;
The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).
The right to make a complaint to us about how we have used your personal data, and the right to make a complaint to the Information Commissioner’s Office. See the section “How to make a complaint” below for how to do this.
Where we do not act on your request
If you make a request to exercise any of the rights above and we decide not to take action on it, we will tell you why without undue delay, and at the latest within one month of receiving the request. We will also inform you of your right to make a complaint to us, and of your right to make a complaint to the Information Commissioner’s Office.
No fee required – with some exceptions
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. When you ask for access to your personal data, we are required to carry out reasonable and proportionate searches for the information you have requested. Where we reasonably need further information from you to locate the data or to respond effectively, we may ask you to clarify your request, and the time limit for our response will pause until you provide that clarification. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
HOW TO MAKE A COMPLAINT
If you have any concerns about how we have collected or used your personal data, you have the right to make a complaint to us. We would encourage you to contact us in the first instance so that we have the opportunity to address your concerns.
How to complain to us
By email to dataprotection@scaffold.digital; or
By post to our Data Protection Officer at the address given at the top of this notice.
What happens next
We will acknowledge your complaint within 30 days of receiving it. We will take appropriate steps to look into the matter, including making any necessary enquiries, and we will keep you informed of progress and of the outcome without undue delay. We will explain our decision in plain language.
Escalating to the Information Commissioner’s Office
If you are not satisfied with our response, or you would prefer not to complain to us, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters. You can contact the ICO on 0303 123 1113, via https://ico.org.uk/global/contact-us/email/, or by writing to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.
We would, however, appreciate the opportunity to deal with your concerns before you approach the ICO, so please contact us in the first instance.
CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
This version was last updated on 23/06/2026
Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.
