FIXED PRICE SOFTWARE SUPPORT AND MAINTENANCE
Your business runs on software that needs looking after. We take care of it, whether we built it or someone else did, for one fixed monthly price.
HOW CARE WORKS
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01. ASSESMENT
A fixed-fee review of code, hosting, security and data, with a clear verdict.
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02. HANDOVER
Access secured, hosting moved into accounts we manage, everything documented.
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03. MONTHLY CARE
Patching, monitoring, tickets and small changes for one monthly price.
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04. REVIEW
Every year, in writing: is this still the right system for where you're going?
ONE FIXED MONTHLY PRICE.
SIZED TO THE SYSTEM, NOT THE HOURS
Watch
For stable systems that rarely change
- Backups, monitoring & server updates
- Security patches, monthly or as soon as it's critical
- Clear alerts and diagnosis when something goes wrong
- A monthly health report
Keep
For systems the business uses every day
- Everything in Watch
- Fixes to your software, including security fixes
- Support and small improvements every month
- Fast response to incidents, working hours
- Quarterly reviews
Guard
For systems you can't run without
- Everything in Keep
- Extended-hours response
- A named lead who knows your system
- Support sized to your roadmap
- Upgrade and roadmap planning
Allowances are agreed up front in tickets and story points. Unused time is our problem, not yours.
THE SCAFFOLD PROMISE
One fixed price keeps things simple. Our job is a system that runs quietly, and a team you can rely on when it doesn’t.
No timesheets. The same price every month.
Our mistakes are ours. If something we changed breaks, we fix it at our cost.
A number before the work. Anything outside the plan is priced in writing first.
Your code, your IP. Leave with 30 days' notice and a full handover.
WHERE CARE STARTS
Built by someone else? Start with a Health Check.
Before we take responsibility for a system, we need to understand it. The Health Check reviews the code, hosting, security, ownership and risks. It then tells you in plain English what condition the system is in and what level of care it needs.
You keep the report whether or not you go ahead. If we built your system, we already know it, and Care can usually start straight away.
Not sure whether you need a Health Check, Care or something else? Get in touch and we’ll talk it through. There’s no commitment.
“Scaffold have looked after and developed our Connect platform for years, giving our installers one place for registrations, warranty and service history, and taking real pressure off our admin teams. Because they know our systems so well, they've become the partner we turn to for what comes next.”
Niall Patterson / Marketing Executive
Warmflow
SCAFFOLD CARE IN PRACTICE
FREQUENTLY ASKED
QUESTIONS
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No. Your IT provider looks after laptops, email and networks. Scaffold Care looks after the bespoke software your business runs on: the code, the data and the logic nobody else can read. We work alongside your IT provider, not instead of them.
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Yes. Taking on systems built by other suppliers is a large part of what we do. We start with a Health Check, so we both know exactly what we’re taking on before you commit to a plan.
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A fixed-price review of your system’s code, hosting, security and ownership. You get a plain-English report with a recommended level of care and its price, and you keep it whether or not you go ahead.
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It depends on how much your business relies on the system. Watch suits stable systems that rarely change, Keep suits systems used every day, and Guard suits systems you can’t run without. The Health Check recommends one, and you can change plan as your needs change.
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We tell you, apply any safe patches straight away, and fix or quote the rest depending on your plan. If there’s no safe fix yet, we follow the choice you made when you joined: take the system offline, or keep it running with a temporary safeguard.
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Not as standard. Anything found outside cover hours is picked up at the start of the next working day. If your system needs round-the-clock cover, it’s available as an option on Guard.
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No, hosting is priced separately. You can keep the system in your own cloud account and we’ll manage it, or use one of our hosting packages.
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We’ll tell you before you reach your limit, never after. Extra work is priced in writing first and only goes ahead when you say yes.
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They sit outside Care and are priced before they start, as a fixed price or a capped budget. Your Care plan keeps running alongside.
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It’s the most common cause of serious security problems, so we’ll tell you early and recommend a deadline for upgrading. Major upgrades are priced as projects. If you choose not to upgrade, we’ll still alert you to problems, but emergency work on that system is charged separately.
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You do, along with your data and documentation. If you ever move on, you get a full handover pack.
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Twelve months, with a review at month three to make sure the plan is right. After the first year, it’s 30 days’ notice.
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We’re certified to ISO 27001:2022, the international standard for information security. It covers how we handle access, backups, changes and incidents, and we can give you evidence for your own audits and insurers.