NORTHERN IRELAND SOCIAL CARE COUNCIL

Platforms

Work > Northern Ireland Social Care Council

Scaffold was engaged to lead this transformation, with an emphasis on building intuitive user-facing apps and delivering seamless back-office integrations with key systems already in place.

This project centred on transforming the experience of social care workers in Northern Ireland as they interact with their regulatory body. From registration and fee payments to profile management and ongoing compliance, the existing process was fragmented, administratively intensive, and reliant on complex legacy systems. The regulator’s team were seeking to streamline operations, improve engagement with their registrant base, and reduce pressure on internal administrative teams. This meant rethinking how registrants accessed services day to day—and modernising how data flowed between platforms.

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OBJECTIVES

  • View and update profile information

  • Manage registration status and renewal

  • Review outstanding fees and invoices

  • Make secure payments through ClearAccept

  • Access important documentation and resources


The app was designed to deliver a native experience, with responsive interfaces, helpful prompts, and secure authentication via Azure Active Directory.

At the centre of the new solution is a cross-platform mobile application, built using the Ionic framework and deployed to both iOS and Android. It gives registrants a simple, secure way to:

By connecting a fragmented system landscape into a seamless user journey, Scaffold Digital has helped ensure that thousands of professionals in Northern Ireland can manage their registration with clarity, convenience, and confidence.

THE IMPACT

This project has laid the foundation for a step-change in how social care professionals interact with their regulatory body. Outcomes to date include:

  • A cleaner, more modern digital experience that builds trust with registrants

  • Reduced pressure on administrative teams through better self-service

  • Real-time data synchronisation between mobile and Microsoft Dynamics

  • Stronger compliance controls and financial visibility

  • Promising early traction with AI-driven query handling

  • Northern Ireland Social Care Council app view dashboard
  • Northern Ireland Social Care Council app fee's successfully paid screen
  • Northern Ireland Social Care Council app view my account
  • Northern Ireland Social Care Council app view account with outstanding fees
  • Northern Ireland Social Care Council app view notifications
  • Northern Ireland Social Care Council app view pay fee's
  • Northern Ireland Social Care Council app view apply for resgistration
  • Northern Ireland Social Care Council app view registration form process
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